BeckmanConnect Notification Information

Q: "Service Contract or Warranty expired / Service Contract or Warranty is expiring on {date}"

Frequency: Service contract checks are done once daily. One notice per 30-day, 60-day, 90-day, and expiration time point. Resolution: Contact your local service representative for options to continue service coverage.

Q: "The BeckmanConnect security policy has been altered or is missing"

Frequency: Security policy status is checked daily. Messages will be sent once per day until the issue is resolved. Resolution: The policies that secure your TeamViewer client are not configured properly. To maximize the security of your PC and reduce the probability of unauthorized access: Uninstall BeckmanConnect from the Control Panel. Remove TeamViewer if still installed. Download and install the latest BeckmanConnect installer from the BeckmanConnect website.

Key Takeaways

BeckmanConnect notifications alert you when your system requires attention.
Notifications appear in both the Windows Notification Center and the BeckmanConnect notification client.
Unresolved notifications remain visible until the issue is resolved.

How BeckmanConnect Notifications Work

Messages are sent to the Windows notification center and the BeckmanConnect notification client upon detection of the issue up to once a day per notification type.

If the system is offline, the system will present the notification upon reboot in the notification client if the system is online within 24 hours of the notice being generated. If the system is not online within 24 hours, a notice will not be sent to the Windows notification center until the next message is generated.

Messages sent to the Windows notification center will show briefly on screen, and in Windows 10 or 11 previously sent messages will be viewable from the comment icon in the lower right corner. Click on the notification or the BeckmanConnect notification client icon to load the notification client interface. If the BeckmanConnect notification client window is open when a notification is received, you must close and reopen the notification client to see the updated notification list.

Windows 7

Windows 10

Windows 11

Important: The date, time, and time zone must be correct on your instrument PC to receive OS notifications in the Windows notification center.

The pull-down menu within the notification client may be used to silence Windows notifications for a period. Once you set a delay (snooze) time, it’s locked for the remaining snooze time.

Remote support software (TeamViewer) is no longer present on your system

Unresolved Notifications

The BeckmanConnect notification client will always show all unresolved notifications. If there is an unresolved notification, users receive a notification in Windows upon startup “Your system has unresolved notifications." Review the FAQ on the BeckmanConnect website for more details on notifications.

Windows 7

Windows 10

Windows 11

Notification Types and Resolution

"Service Contract or Warranty expired / Service Contract or Warranty is expiring on {date}"

Frequency:

Service contract checks are done once daily.
One notice per 30-day, 60-day, 90-day, and expiration time point.

Resolution:
Contact your local service representative for options to continue service coverage.

"Remote support software (TeamViewer) has been offline for more than {#} days"

Frequency:

TeamViewer status is checked daily.

If your TeamViewer is offline for more than 30 days, messages will be sent every 7 days until the issue is resolved.

Our records indicate TeamViewer remote desktop software was installed via the BeckmanConnect installer but has not been seen online for # of days. The TeamViewer application is set to always run when the PC is on and has internet connectivity. If you receive this message after having the controller PC off for more than 7 days, the message should resolve and be removed from the notification center upon the next daily TeamViewer status check. If the notification is still present in the notification client after 24 hours, proceed with troubleshooting.

Resolution:

Please confirm the TeamViewer application is still present on your system.
If it is not present: remove BeckmanConnect from the Control Panel and reinstall with the latest installer available on the BeckmanConnect website.
If TeamViewer is present on your system, please open the application and confirm the status in the lower left is green. If the status is green, please contact [email protected] for assistance.
If the status is not green, please verify http://www.teamviewer.com/ is accessible.
If TeamViewer is accessible but the issue persists, contact [email protected].
If TeamViewer is blocked, work with your IT department to remove the restriction. If the restriction cannot be removed, remove the BeckmanConnect remote desktop feature.

"The BeckmanConnect security policy has been altered or is missing"

Frequency:

Security policy status is checked daily.
Messages will be sent once per day until the issue is resolved.

Resolution:
The policies that secure your TeamViewer client are not configured properly. To maximize the security of your PC and reduce the probability of unauthorized access:

Uninstall BeckmanConnect from the Control Panel.
Remove TeamViewer if still installed.
Download and install the latest BeckmanConnect installer from the BeckmanConnect website.

"Remote support software (TeamViewer) is no longer present on your system"

This message is only available when the data collection and remote support features are both installed.

Frequency:

TeamViewer installation status is checked daily.
Messages will be sent every 7 days until the issue is resolved.

Resolution:

Uninstall BeckmanConnect using Control Panel if it is currently installed.
Reinstall BeckmanConnect using the latest installer available from the BeckmanConnect website.

"Your instrument has not synced data for more than # days"

This message is only available when the data collection feature is installed.

Frequency:

Data sync status will be checked daily.
Once data has not been uploaded for 7 days, a notification will be sent daily until the issue is resolved.

Resolution:

Review the BeckmanConnect notification icon to determine the current synchronization status and follow the recommended action below.

Status Icon	Description	Recommended Action
	Data sync is working, and the issue is now resolved.	No action necessary. The notification will soon disappear from the notification client's list of active issues.
	If this icon is present for more than 10 minutes and internet connectivity is available, there may be a communication issue with Beckman Coulter servers.	Zip all log files present at `C:\ProgramData\Beckman Coulter\Connect\Log` and send them to [email protected] for troubleshooting.